Dealing with billing issues is never fun. In fact, more often than not, it is a completely frustrating experience. But every once in a while you get a chance to meet a truly exceptional customer service agent. Meet Bobby Shaw, supervisor at Austin Energy's customer-service call center. Shaw is efficient and gracious, actually hearing what the customer has to say and exuding a Zen-like calm – even when met with the ire of a customer whose electric service has been shut off. Don't ask us how we know this. Just know that Austin Energy is lucky to have her.
